A traditional break-fix model is purely reactive, where you call for support only after a system fails, often resulting in unexpected costs and significant downtime. An MSP like Midori Services operates on a proactive, subscription-based model where we continuously monitor and maintain your systems to prevent issues from occurring. This approach provides predictable budgeting, superior system health, and aligns our success with your operational stability.

Our standard Service Level Agreement includes guaranteed response times for on-site dispatch based on the severity of the issue. For critical, business-stopping emergencies, we commit to having a technician dispatched to your location within a defined window, typically a few hours, depending on your specific service plan and location within the state. We prioritize emergencies to restore your operations as swiftly as possible.

We believe in earning your business every day. While we typically work with annual service agreements to allow for proper planning and onboarding, our focus is on demonstrating value through performance. Our agreements are designed to be fair and transparent, with clear terms, and we are confident that the quality of our service will make you want to continue our partnership long-term.

Absolutely. We specialize in managing and securing hybrid IT environments, which are very common among modern businesses. Our team is proficient in supporting a wide range of cloud platforms, software-as-a-service applications, and traditional on-premise infrastructure. We provide integrated support that connects all these elements into a cohesive, well-managed technology ecosystem for your company.

We implement a comprehensive, multi-layered security strategy that includes next-generation firewall protection, endpoint detection and response software, secure email gateways, and ongoing security awareness training for your staff. For backups, we employ a hybrid approach, typically keeping both local rapid-recovery backups and secure, off-site cloud backups to ensure your data can be restored quickly and completely in any scenario.